Frequently asked questions

It is strongly recommended: the word “Paperboy” followed by your ID lets us sort your mail without mistakes. You may replace “Paperboy” with “Bureau” or “Box” if you prefer: the 4-digit ID alone is enough for us.

Without an ID, the name on the envelope must be exactly the one registered on your account.

For each of your contacts, you need to update your current address to your personalised Paperboy address. There are two ways to do this:

– give your Paperboy address to your contacts. The address is provided to you as soon as you sign up,

– have your mail redirected to your Paperboy address via La Poste’s mail forwarding service.

Important: don’t forget to set up a power of attorney to allow us to receive your registered mail and parcels.

Order the DUO or Family plan, then e-mail us at hello@getyourpaperboy.com with the first and last name of each person to add. Our team links them to your subscription.

So that we can collect their registered letters, each person must also set up their own La Poste proxy: see Registered mail and La Poste proxy.

Yes. Our plans have no commitment: you can subscribe monthly and cancel at any time from your customer account; the service runs until the last paid day.

To receive at our office the mail sent to your usual address while you are away, combine the subscription with a temporary La Poste redirection contract: see Redirecting your mail to Paperboy.

On request, we can give you a certificate of correspondence address: it confirms that you receive your mail at your Paperboy address. It is not proof of residence in the strict sense, because Paperboy does not provide domiciliation for private individuals: only CCAS (municipal social services) and approved organisations can.

All the details: Proof of address and domiciliation for individuals.

Paperboy has several offices, in Narbonne (20 quai de Lorraine, 11100 Narbonne) and in Béziers (13 rue Alphonse de Lamartine, 34500 Béziers). The service and prices are the same; only the address changes. Details on the Our addresses page.

No, it’s not compulsory. Paperboy will scan and send the mail it receives to your inbox. You can choose which mail you receive by giving (or not) your personal Paperboy address to selected contacts.

Yes. With the confidential subscription, you’re notified by email of every incoming item thanks to the scan of the envelope. You can then instruct us to open the item to scan it if you wish.

Mail is received every working day and scanned within 24 to 48 hours. You receive the PDF by e-mail as soon as it is ready.

With the Confidential plan, and for registered letters, we scan the envelope first. To get the contents, simply reply to the receipt e-mail, for example: “Please scan the contents of this letter”. We then open the envelope and send you the scanned contents.

Yes. We receive cards, cheques and parcels, and keep them physically at our offices. You are notified by e-mail, and we forward them on request to the address of your choice.

For parcels and items delivered against signature, a La Poste proxy is required: see Registered mail and La Poste proxy.

Your paper mail is kept at our offices for as long as your subscription is active, free of charge up to 20 cm of shelf space (about 70 to 100 letters). You can ask at any time for it to be forwarded or destroyed.

After cancellation, we keep it for a few weeks to give you time to request a final shipment. The scanned copies stay in your mailbox.

Yes, with cloud delivery: your scanned mail is placed in a Google Drive folder, where Google search reads the text of the documents. A single keyword is enough to find a letter from the tax office or the health insurance.

This option is included in some plans, see the prices. To find out more: running a Google search through your postal mail.

By default, all Paperboy prices are shown tax included, unless explicitly stated as excluding tax. Some postage costs, for example, are billed excluding tax by our provider and therefore re-billed excluding tax by Paperboy.

Paperboy provides an invoice for every payment made. All invoices can be viewed in your customer area.

Yes, it’s possible. There are two subscription options: monthly and annual. You can therefore choose the annual plan, knowing that you can cancel your contract at its renewal date.

You can cancel your Paperboy subscriptions at any time directly from your customer area. Your subscription will then be cancelled on its renewal date.

You need to log in to your account on the Paperboy website. Then go to “My Subscriptions” and, at the bottom of the page, you’ll find the latest renewal order. The order status will be “Failed” and next to it you’ll find the “Pay” button. Clicking this button will prompt you to pay the order. You’ll also be able to change the payment method.

No. Payment is by bank card or direct debit only. You can change your payment method at any time from your customer account.

Payment is taken on the anniversary date of your subscription. For any change request, write to us at hello@getyourpaperboy.com: we will look at what is possible for your subscription.

Your bank asks you to approve the payment (a notification in your banking app or a code received by text message): without this 3D Secure approval, the payment is declined. Make sure you approve the request within the time allowed and that your card allows online payments.

Some neobank cards, Revolut in particular, have caused problems: try another card. If it still fails, contact us.

The cost of forwarding depends on the weight of the mail, the chosen carrier and the destination. We inform you of the price before any forwarding. Handling fees are charged:

• €5 / shipment up to 2 kg,
• €10 / shipment from 2 to 10 kg,
• €13 / shipment over 10 kg,

unless forwarding is included in your subscription.

No. Security is our priority. All our communications are protected and encrypted by protocol.

However, you should remain vigilant: it’s best to choose an email client that can read PDFs without downloading them when you check your mail from a public computer. After reading your mail in a public place (internet café, hotel), remember to log out of your inbox and close the session. Also delete any PDF files from the computer if you downloaded any.

It’s precisely to avoid this pitfall that we created Paperboy. At Paperboy, your mail is safe within a known and recognised organisation.

Support for the SKYLR and Optionizr services is provided directly by Optionizr. Write to support.clients@optionizr.com.