{"id":52499,"date":"2026-10-26T12:07:06","date_gmt":"2026-10-26T11:07:06","guid":{"rendered":"https:\/\/getyourpaperboy.com\/faq-2\/"},"modified":"2026-10-26T12:07:06","modified_gmt":"2026-10-26T11:07:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/getyourpaperboy.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n

Frequently asked questions<\/h1>\n<\/div><\/div><\/div><\/div><\/div>

Answers to the questions we are asked most often. Can't find yours? Contact us<\/a>.<\/p>\n

Company<\/a> \u00b7 Your address and account<\/a> \u00b7 Mail handling<\/a> \u00b7 Subscription<\/a> \u00b7 Payment<\/a> \u00b7 Forwarding<\/a> \u00b7 Privacy<\/a> \u00b7 Contact us<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>

Company<\/h2>\n<\/div><\/div>
What is Paperboy?<\/h5>

Paperboy is a French service company that physically receives your mail in France (Narbonne), scans it and then forwards it to your inbox.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

Your address and account<\/h2>\n<\/div><\/div>
What is my Paperboy address and where do I find my ID?<\/h5>

Your address is made up of your first and last name, the word \"Paperboy\" followed by your 4-digit ID, then the address of the office you chose. For example: First Last \u2013 Paperboy 6512 \u2013 20 quai de Lorraine \u2013 11100 Narbonne \u2013 France<\/strong>.<\/p>\n

Your ID appears in the order confirmation e-mail and in your customer account<\/a>. The billing address entered when you signed up remains your personal address: it is only used for your invoices.<\/p>\n<\/div><\/div>

Do I have to write \"Paperboy\" and my ID on the address?<\/h5>

It is strongly recommended: the word \"Paperboy\" followed by your ID lets us sort your mail without mistakes. You may replace \"Paperboy\" with \"Bureau\" or \"Box\" if you prefer: the 4-digit ID alone is enough for us.<\/p>\n

Without an ID, the name on the envelope must be exactly the one registered on your account.<\/p>\n<\/div><\/div>

Do I need to update my contact address to use Paperboy?<\/h5>

For each of your contacts, you need to update your current address to your personalised Paperboy address. There are two ways to do this:<\/span><\/p>\n

- give your Paperboy address to your contacts. The address is provided to you as soon as you sign up,<\/span><\/p>\n

- have your mail redirected to your Paperboy address via La Poste's mail forwarding service.<\/p>\n

Important: don't forget to set up a power of attorney to allow us to receive your registered mail and parcels.<\/p>\n<\/div><\/div>

How do I add the second person on a DUO or Family plan?<\/h5>

Order the DUO or Family plan, then e-mail us at hello@getyourpaperboy.com<\/a> with the first and last name of each person to add. Our team links them to your subscription.<\/p>\n

So that we can collect their registered letters, each person must also set up their own La Poste proxy: see Registered mail and La Poste proxy<\/a>.<\/p>\n<\/div><\/div>

Can I use Paperboy for just a few weeks (holidays, travel, living abroad, motorhome)?<\/h5>

Yes. Our plans have no commitment: you can subscribe monthly and cancel at any time from your customer account<\/a>; the service runs until the last paid day.<\/p>\n

To receive at our office the mail sent to your usual address while you are away, combine the subscription with a temporary La Poste redirection contract: see Redirecting your mail to Paperboy<\/a>.<\/p>\n<\/div><\/div>

Can Paperboy provide me with proof of address?<\/h5>

On request, we can give you a certificate of correspondence address: it confirms that you receive your mail at your Paperboy address. It is not proof of residence in the strict sense, because Paperboy does not provide domiciliation for private individuals: only CCAS (municipal social services) and approved organisations can.<\/p>\n

All the details: Proof of address and domiciliation for individuals<\/a>.<\/p>\n<\/div><\/div>

Where are your offices?<\/h5>

Paperboy has several offices, in Narbonne (20 quai de Lorraine, 11100 Narbonne) and in B\u00e9ziers (13 rue Alphonse de Lamartine, 34500 B\u00e9ziers). The service and prices are the same; only the address changes. Details on the Our addresses<\/a> page.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

Mail handling<\/h2>\n<\/div><\/div>
Once received, what happens to my mail?<\/h5>

Once received, your mail is stored and sorted. Once a year, we forward it to the address of your choice or destroy it on request. If you wish, you can also request forwarding at any time without waiting.<\/span><\/p>\n<\/div><\/div>

Do I have to forward all my mail to Paperboy?<\/h5>

No, it's not compulsory. Paperboy will scan and send the mail it receives to your inbox. You can choose which mail you receive by giving (or not) your personal Paperboy address to selected contacts.
<\/span><\/p>\n<\/div><\/div>

Can I choose which mail you open?<\/h5>

Yes. With the confidential subscription, you're notified by email of every incoming item thanks to the scan of the envelope. You can then instruct us to open the item to scan it if you wish. <\/p>\n<\/div><\/div>

How quickly is my mail scanned?<\/h5>

Mail is received every working day and scanned within 24 to 48 hours. You receive the PDF by e-mail as soon as it is ready.<\/p>\n<\/div><\/div>

You scanned the envelope: how do I get the contents?<\/h5>

With the Confidential plan, and for registered letters, we scan the envelope first. To get the contents, simply reply to the receipt e-mail, for example: \"Please scan the contents of this letter\". We then open the envelope and send you the scanned contents.<\/p>\n<\/div><\/div>

Can you receive cards (health card, vehicle registration, bank card), cheques or parcels?<\/h5>

Yes. We receive cards, cheques and parcels, and keep them physically at our offices. You are notified by e-mail, and we forward them on request to the address of your choice.<\/p>\n

For parcels and items delivered against signature, a La Poste proxy is required: see Registered mail and La Poste proxy<\/a>.<\/p>\n<\/div><\/div>

How long do you keep my mail? What happens to it after cancellation?<\/h5>

Your paper mail is kept at our offices for as long as your subscription is active, free of charge up to 20 cm of shelf space (about 70 to 100 letters). You can ask at any time for it to be forwarded<\/a> or destroyed.<\/p>\n

After cancellation, we keep it for a few weeks to give you time to request a final shipment. The scanned copies stay in your mailbox.<\/p>\n<\/div><\/div>

Can I search through my mail (OCR)?<\/h5>

Yes, with cloud delivery: your scanned mail is placed in a Google Drive folder, where Google search reads the text of the documents. A single keyword is enough to find a letter from the tax office or the health insurance.<\/p>\n

This option is included in some plans, see the prices<\/a>. To find out more: running a Google search through your postal mail<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

Subscription<\/h2>\n<\/div><\/div>
How do I subscribe to Paperboy?<\/h5>

You subscribe directly online on our website. <\/span><\/p>\n<\/div><\/div>

Tax included or excluded? Will I receive an invoice?<\/h5>

By default, all Paperboy prices are shown tax included, unless explicitly stated as excluding tax. Some postage costs, for example, are billed excluding tax by our provider and therefore re-billed excluding tax by Paperboy.<\/p>\n

Paperboy provides an invoice for every payment made. All invoices can be viewed in your customer area.<\/p>\n<\/div><\/div>

Can I pay several months in advance for a long trip?<\/h5>

Yes, it's possible. There are two subscription options: monthly and annual. You can therefore choose the annual plan, knowing that you can cancel your contract at its renewal date.<\/span><\/p>\n<\/div><\/div>

How can I unsubscribe from Paperboy?<\/h5>

You can cancel your Paperboy subscriptions at any time directly from your customer area<\/a>. Your subscription will then be cancelled on its renewal date.<\/p>\n